Privacy Policy
Last Updated: 21.08.26
Who I Am
Saskia Wills Therapy provides Cognitive Behavioural Therapy (CBT) services for adults in Guildford, Farnham, Godalming and online across the UK.
I am committed to protecting your privacy and handling your personal information responsibly in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, I am the data controller of the personal information collected through this website and in connection with therapy services.
What Information I Collect
I may collect and process the following personal information:
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Name
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Email address
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Telephone number
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Information submitted through the website contact form
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Information provided during enquiries about therapy services
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Information required to provide therapy services
Where therapy services are provided, I may also collect special category data relating to physical or mental health where necessary for therapeutic purposes.
How Your Information Is Used
Your information may be used to:
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Respond to enquiries
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Arrange consultations and appointments
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Provide therapy services
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Maintain clinical records
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Communicate regarding appointments and services
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Meet legal, ethical, insurance and professional obligations
I will only collect and use information that is relevant and necessary for these purposes.
Website Contact Forms
When you contact me through this website, the information you provide will be used to respond to your enquiry and discuss therapy services.
Please do not include detailed medical or highly sensitive personal information when making an initial enquiry through the website contact form.
Email Communication
General website and business enquiries may be managed through Google Workplace email services.
Where sensitive personal or health-related information is communicated electronically, Proton Mail may be used to provide enhanced privacy and security.
While reasonable security measures are in place, no method of electronic communication can be guaranteed to be completely secure.
Online Therapy Sessions
Online therapy sessions may be conducted using Google Meet.
Google Meet operates under Google's own privacy and security policies. Use of online therapy services involves third-party technology providers facilitating communication between therapist and client.
Clinical Records and Notes
Electronic clinical notes and records may be kept where necessary for the provision of therapy services.
Clinical records are stored securely in line with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 and access is restricted to Saskia Wills Therapy.
Records may be retained for a period of 6 years which is consistent with professional, legal, ethical and insurance requirements before being securely deleted or destroyed.
Future Practice Management Systems
Should a secure practice management system be introduced in the future, client information may be stored within that system for purposes including appointment management, clinical record keeping and service administration.
This privacy policy will be updated if significant changes occur to how personal information is managed.
Sharing Information
Personal information will not be sold or shared for marketing purposes.
Information may only be disclosed:
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With your consent
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Where required by law
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Where there is a serious concern regarding your safety or the safety of another person
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Where safeguarding obligations apply
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To comply with professional, ethical or regulatory requirements
Any disclosure will be limited to what is necessary under the circumstances.
Cookies
This website may use cookies and similar technologies to:
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Ensure website functionality
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Improve website performance
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Analyse website usage
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Enhance user experience
You can manage cookie preferences through the website's cookie banner and your browser settings.
Your Rights
Under UK GDPR, you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of personal information where appropriate
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Request restriction of processing in certain circumstances
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Object to certain types of processing
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Lodge a complaint with the Information Commissioner's Office (ICO)
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Saskia Wills Therapy
Email: hello@saskiawillstherapy.co.uk
Telephone: 07395 626207
Complaints
If you are dissatisfied with how your personal information has been handled, you have the right to contact the Information Commissioner's Office (ICO).